Reference

Open 5ers Privacy Policy for India

This page sets out how 5ers handles personal data, cookie records and account requests for India.

Data useCookie controlAccount changesLocal law

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Explore data use, cookies and retention

5ers Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to the personal data you share when you create or manage an account, contact support, or move funds through UPI, Paytm or PhonePe where those methods are available. We use that data to operate your account, confirm your requests, keep audit trails and

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meet legal or tax duties that apply in the relevant Indian region. Access to the service depends on local law and is available only where local law permits. We do not keep records longer than we need for support, security, dispute handling and statutory retention. When
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a record is no longer needed, we review it under our internal retention schedule and remove or anonymise it where allowed. If you ask for a correction, we compare the request with the account record before changing the stored details.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Browse contact routes for privacy requests

If you want to ask about data use, correction, deletion or account access, start with the contact path that matches your account.

DATA CARE

Switch to secure handling and record care

We collect only what is needed for account creation, support, verification and record keeping. Cookies help keep your session active, remember your language choice and spot page errors.

Data handling

We collect only what is needed for account creation, support, verification and record keeping. Payment traces, where present, stay tied to the request they belong to and are not reused for unrelated ends.

Cookie control

Cookies help keep your session active, remember your language choice and spot page errors. They are used for operation and basic measurement, not for hidden decisions about your account.

Account security

Security starts with your password, your device and careful sign-in checks. We also restrict internal access to account data and avoid showing full sensitive details in support replies unless we have to.

Retention window

We keep records only for the period needed for the purpose they were collected for, plus any legal duty that applies. After that, we delete, anonymise or archive them under our schedule.

Change requests

If you want an update, correction or closure, tell us exactly what field should change and why. We verify the request against the record before making any edit that affects account history.

Contact route

Use the support path on this page for privacy questions, and include enough detail for us to find your account. If local law limits a request, we will explain the reason plainly.

Open common questions about privacy rights

The questions below cover the parts of this policy you are most likely to use: what we collect, how cookies work, how long records stay stored and how to reach us for a change. Where a request depends on account checks or local law, we say that directly so you know what to expect before you send it. We keep the process plain and tied to the record on file.

We keep the data you send when you open or manage an account, plus support messages, device and cookie records, and payment-related traces needed to process the request and keep the record accurate.

Cookies help the site remember your session, language choice and page settings, and they let us spot errors or unusual access. They are used for operation, not to build a profile beyond account needs.

Yes. Use the contact path on this page and tell us what you want changed or copied. We may ask for confirmation against the account record before we update anything sensitive.

We keep it only as long as needed for account support, security, dispute handling and any legal duty that applies. After that, we delete, anonymise or archive it under our retention schedule.

Start with the support route in your account area or the email contact listed here. We route privacy matters to the right team and keep the request linked to your record.

Yes, if local law limits access or the service is not available in your region. We say that clearly and keep the same policy rules for the records we are allowed to process.

Send a closure request through support and we will check the record, confirm what must be kept, and remove what can be deleted under the retention rules that apply to your account.

Open 5ers Privacy Policy for India

Browse contact routes for privacy requests

Switch to secure handling and record care

Data handling

Cookie control

Account security

Retention window

Change requests

Contact route

Open common questions about privacy rights

01 What personal data do you collect from me?

02 Why do you use cookies?

03 Can I ask for a copy or correction?

04 How long do you keep my data?

05 Who do I contact about privacy?

06 Can access be limited?

07 What if I want my account closed?

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